Lifetime Manufacturing Warranty

Effective Date: 21-07-26

At CaratsNova, we stand behind the quality and craftsmanship of every piece we create. Our commitment to excellence means we offer a Lifetime Manufacturing Warranty on all jewellery purchased through us, giving you lasting peace of mind.

1. Our Warranty Commitment

We warrant that all jewellery purchased from CaratsNova will be free from manufacturing defects in materials and workmanship at the time of delivery. Each piece undergoes thorough quality control testing before it reaches you.

What is Covered:

Our Lifetime Manufacturing Warranty covers defects resulting from workmanship or materials, including but not limited to:

· Porosity, surface pores, or blemishes in the metal

· Uneven settings

· Chips, scratches, or nicks in stones present at the time of delivery

· Rhodium plating defects or stains on the metal

· Structural issues with the jewellery's setting or construction

Any item found defective as a result of manufacturing will be repaired or replaced by CaratsNova at no charge.

2. What Is Not Covered

While we stand behind our craftsmanship, our warranty does not cover damage resulting from normal wear and tear, accidents, or improper care.

Examples of issues not covered include:

3. Complimentary Cleaning & Inspection Service

We invite you to take advantage of our complimentary lifetime servicing. As part of this service, your jewellery will receive:

· A thorough inspection of all claws and settings

· Professional cleaning and polishing 

We recommend having your CaratsNova jewellery inspected annually. This helps prevent the loss of stones and extends the life of your jewellery.

Note: If your piece is crafted in white gold, it may require rhodium re-plating over time. This is a normal part of jewellery maintenance and is available at an additional charge. 

4. How to Make a Warranty Claim

If you believe your jewellery has a manufacturing issue, please follow these steps:

1. Contact Us – Email us at hello@caratsnova.com with:

o Your order/invoice number

o A description of the issue

o Photographs of the damage or defect 

2. Assessment – We will arrange an evaluation of your jewellery. If you are unable to visit our Perth showroom, we will provide instructions for shipping.

3. Evaluation – Our jewellery experts will inspect the piece to determine whether the damage is covered by our Lifetime Manufacturing Warranty.

4. Resolution – If the issue is a manufacturing defect:

o We will repair or replace the item at no charge

o We will cover any shipping costs 

If the issue is not covered by warranty:

· We will provide you with a repair quote for your approval

· You may choose to proceed with the repair at your cost or decline 

5. Important Conditions

· Warranty Validity – This warranty is valid only with proof of purchase and is non-transferable.

· Exclusive Service – Any repairs or services performed by a jeweller other than CaratsNova will void this warranty.

· Wear and Tear – Fine jewellery naturally shows signs of wear over time. This is not considered a manufacturing defect.

6. Your Rights Under Australian Consumer Law

Our Lifetime Manufacturing Warranty is in addition to your rights under the Australian Consumer Law (ACL).

Under the ACL, our products come with automatic consumer guarantees that cannot be excluded, including:

· Acceptable Quality – The jewellery must be safe, durable, and free from defects

· Fit for Purpose – The jewellery must be suitable for its intended purpose

· Matches Description – The jewellery must match any descriptions provided 

If a product fails to meet a consumer guarantee, you are entitled to a remedy, which may include a refund, replacement, or repair depending on the nature of the failure.

7. Contact Us

For warranty claims or servicing enquiries: